Fee Structure & Payment Policies
Please read through the policies carefully.
In person Visits
IN PERSON VISITS ARE CURRENTLY LIMITED DUE TO PUBLIC HEALTH CONCERNS. PLEASE BE IN TOUCH FOR INFORMATION
The fee structure for IN-PERSON CONSULTATIONS are as follows:
The fee structure for VIRTUAL TELEHEALTH CONSULTATIONS are as follows:
- Self-pay clients: I will provide you with a superbill suitable for you to submit to your insurance. The superbill (which will also serve as a payment receipt) will be coded appropriately to the level of service provided during the visit. You agree to pay Jen Kowal IBCLC prior to or at the time of the visit (cash, check, credit card, or FSA).
- Insurance clients: AETNA clients: I am in-network with AETNA, which means I will submit your fees for AETNA’s consideration. AETNA’s usual and customary allotment for each procedure will satisfy your account; ultimately, each client remains responsible for full payment for services. If YOUR AETNA policy denies any part of the claim Jen Kowal IBCLC and/or the practice biller will appeal the denial one time. If the claim remains denied or not paid in full as is usual and customary you are responsible for the balance. I may charge your card on file for any outstanding balance. If Aetna eventually pays, I will reimburse your payment within 7 days. You are responsible for providing accurate insurance information and informing of any changes in your insurance status; if you do not have coverage at the time you are seen by Jen Kowal IBCLC, you will be responsible to payat the practice's self-pay rates outlined above and you will be billed accordingly.
- Payments may be made electronically using a credit card or fund transfer. Jen Kowal IBCLC and Milkwell use SquareUp to process payments. SquareUp meets the high standards of HIPAA and the banking industry for security and privacy with regard to financial transactions. However, SquareUp may send, automatically or per your request, email or text message receipts that reveal personal health information such as the date and type of lactation visit. You do have the right to refuse payment via SquareUp at the time of booking and instead pay via automatic bank fund transfer, cash or check. You will need to reach out so your appointment can be booked manually and payment arrangements can be arranged.