LACTATION CONSULTATIONS

PLEASE SCROLL DOWN FOR INFO SPECIFIC TO IN-PERSON VISITS DURING COVID-19
Milkwell is a teaching practice supporting the next generation of lactation consultants through their required clinical supervision.  All students are trained and experienced student lactation consultants observing and participating in consultations with the owner and lead lactation consultant, Jen Kowal.  If you are not comfortable with a student during your consultation, please do not choose an appointment on Tuesdays or Thursdays.
If you do not see an appointment slot available for you, please reach out to jen@milkwelllactation.com ​
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Milkwell accepts private pay clients and those with current and active Aetna and AmeriHealth insurance policies
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If you are an established patient and have utilized The Lactation Network to receive your services for BCBS, Anthem, Cigna and United PPOs, please note that we no longer participate in this program and encourage you to reach out to 
The Lactation Network www.lactationnetwork.com to find a participating provider near you.  For all new and established BCBS, Cigna, and United patients, you will be required to pay out of pocket to Milkwell and submit a claim to your insurance for your possible reimbursement.

FEE STRUCTURE

​TELEHEALTH CONSULTATIONS:
  • PRENATAL CONSULTATION $150
  • INITIAL POST-BIRTH CONSULTATION $250
  • FOLLOW UP CONSULTATIONS $150​


IN-PERSON OFFICE VISITS 
  • PRENATAL VISIT $175
  • INITIAL VISIT $300
  • FOLLOW UP VISIT $200



HOME VISITS
ARE AVAILABLE  within a 15mile radius of 07044 and will have a $100 convenience fee applied which is not reimbursable  by insurance and will be billed separately.

PAYMENT POLICIES

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THE FOLLOWING POLICIES APPLY TO ALL CLIENTS:  
  • A credit card on file is required for lactation consultations and is due in order to book your appointment.
  • Payments may be made electronically using a credit card or funds transfer.  Jen Kowal IBCLC and Milkwell use SquareUp to process payments. SquareUp meets the high standards of HIPAA and the banking industry for security and privacy with regard to financial transactions.  However, SquareUp may send, automatically or per your request, email or text message receipts that reveal personal health information such as the date and type of lactation visit. You do have the right to refuse payment via SquareUp at the time of booking and instead pay via automatic bank fund transfer, cash or check.  You will need to reach out so your appointment can be booked manually and payment arrangements can be made. 
SELF-PAY 
  • Full payment is required for lactation consultations and is due in order to book your appointment unless alternative arrangements have been made in advance.
  • You will be provided with a superbill suitable for you to submit to your insurance. The superbill (which will also serve as a payment receipt) will be coded appropriately to the level of service provided during the visit. You agree to pay Jen Kowal IBCLC  prior to or at the time of the visit (cash, check, credit card, or FSA). 
  • Some families seek pre-authorization (call your insurance carrier and request an "in for out" meaning in-network coverage for an out-of-network provider, and/or a Gap exception (asking the insurance company to cover the services as in-network to fill the "gap" they have in their own network by not actually having any in-network lactation consultants.   Request your insurance cover numerous visits because often we need to follow up to continue to improve feeding and comfort.
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INSURANCE FEES​
  • AETNA clients: MILKWELL is an in-network with AETNA and AmeriHealth insurance companies which means we will submit your fees for AETNA’s consideration. It is IMPERITIVE that you check your policy for its coverage.  If your policy does not cover lactation you will be responsible for the full payment.  AETNA’s usual and customary allotment for each procedure will satisfy your account; ultimately, each client remains responsible for full payment for services. If YOUR AETNA policy denies any part of the claim, Jen Kowal IBCLC and/or the practice biller will appeal the denial one time.  If the claim remains denied or not paid in full as is usual and customary you are responsible for the balance. Milkwell may charge your card on file for any outstanding balance.  If Aetna eventually pays, you will be reimbursed within 14 days. You are responsible for providing  accurate insurance information and informing of any changes in your insurance status; if you do not have coverage at the time you are seen by Jen Kowal IBCLC, you will be responsible to pay at the practice's self-pay rates outlined above and you will be billed accordingly.​
 Please note that reimbursement for private pay clients is not guaranteed.  
​You are fully responsible for the out of pocket fee regardless of how much insurance ends up reimbursing you.
If you are concerned about reimbursement, please call your insurance carrier for more information.