LACTATION CONSULTATIONS

PLEASE SCROLL DOWN FOR INFO SPECIFIC TO IN-PERSON VISIT DURING COVID-19
Milkwell can help with lactation and breastfeeding challenges like pain, damage, inefficient feeding, slow weight gain, transitioning on or off formula milk, introducing pumping, return to work concerns, solid food introduction, weaning and more. 

Many lactation concerns in the early days are time sensitive so please book your consultation ONLINE to get the care you need in a timely manner​.  Calling, texting or emailing may result in a delay getting your appointment scheduled.

FEE STRUCTURE

​TELEHEALTH CONSULTATIONS:
  • PRENATAL CONSULTATION $125
  • INITIAL POST-BIRTH CONSULTATION $225
  • FOLLOW UP CONSULTATIONS $150
  • RETURN TO WORK/ PUMPING/WEANING $55 (no complicated feeding issues)


IN-PERSON OFFICE VISITS DURING COVID-19
  • INITAL VISIT $250
  • FOLLOW UP VISIT $200

​IN PERSON VISITS ARE CURRENTLY LIMITED DUE TO PUBLIC HEALTH SAFETY.


CALL OR EMAIL FOR THE CURRENT PRACTICE POLICY & PROCEDURES ON OFFICE VISITS.
​jen@milkwelllactation.com

HOME VISITS ARE SUSPENDED UNTIL FURTHER NOTICE.

PAYMENT POLICIES

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THE FOLLOWING POLICIES APPLY TO ALL CLIENTS:  
  • A credit card on file is required for lactation consultations and is due in order to book your appointment.
  • Payments may be made electronically using a credit card or funds transfer.  Jen Kowal IBCLC and Milkwell use SquareUp to process payments. SquareUp meets the high standards of HIPAA and the banking industry for security and privacy with regard to financial transactions.  However, SquareUp may send, automatically or per your request, email or text message receipts that reveal personal health information such as the date and type of lactation visit. You do have the right to refuse payment via SquareUp at the time of booking and instead pay via automatic bank fund transfer, cash or check.  You will need to reach out so your appointment can be booked manually and payment arrangements can be made. 
SELF-PAY 
  • Full payment is required for lactation consultations and is due in order to book your appointment unless alternative arrangements have been made in advance.
  • You will be provided with a superbill suitable for you to submit to your insurance. The superbill (which will also serve as a payment receipt) will be coded appropriately to the level of service provided during the visit. You agree to pay Jen Kowal IBCLC  prior to or at the time of the visit (cash, check, credit card, or FSA). 
  • Some families seek pre-authorization (call your insurance carrier and request an "in for out" meaning in-network coverage for an out-of-network provider, and/or a Gap exception (asking the insurance company to cover the services as in-network to fill the "gap" they have in their own network by not actually having any in-network lactation consultants.   Request your insurance cover numerous visits because often we need to follow up to continue to improve feeding and comfort.
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INSURANCE FEES​
  • AETNA clients: I am in-network with AETNA, which means I will submit your fees for AETNA’s consideration. AETNA’s usual and customary allotment for each procedure will satisfy your account; ultimately, each client remains responsible for full payment for services. If YOUR AETNA policy denies any part of the claim, Jen Kowal IBCLC and/or the practice biller will appeal the denial one time.  If the claim remains denied or not paid in full as is usual and customary you are responsible for the balance. I may charge your card on file for any outstanding balance.  If Aetna eventually pays, I will reimburse your payment within 7 days. You are responsible for providing  accurate insurance information and informing of any changes in your insurance status; if you do not have coverage at the time you are seen by Jen Kowal IBCLC, you will be responsible to pay at the practice's self-pay rates outlined above and you will be billed accordingly.
  • BCBS, Anthem, United, Cigna, and other clients: We are currently OUT OF NETWORK with ALL OTHER INSURANCE COMPANIES.  This article explains why some providers choose to be Out of Network.  The exception is my agreement with the DME Supplier, Lactation Network if you have BCBS, Anthem, Cigna and United PPO.​  To explore whether you can receive lactation care without any cost to you, complete the form below if you have BCBS, ANTHEM, CIGNA OR United PPOs ONLY.​  Lactation Network is ONLY covering Virtual/Telehealth for BCBS and Cigna so if your carrier is any other, you will need to pay out of pocket for your visit until further notice.
 Please note that reimbursement for private pay clients is not guaranteed.  
​You are fully responsible for the out of pocket fee regardless of how much insurance ends up reimbursing you.
If you are concerned about reimbursement, please call your insurance carrier for more information.